Frequently Asked Questions

Check out our frequently asked questions here!

Yes! All of our website hosting plans (including Reseller and Charity Hosting) support WordPress installations. We don’t charge anything extra to install WordPress.

Best of all, you can order our WordPress hosting plans to have WordPress pre-installed meaning you don’t have to download and install the files yourself!

Do you Offer a Reseller Hosting Free Trial? This is one of the more frequent questions we get regarding our Reseller Hosting service.

Technically we do not offer a Reseller Hosting Free Trial where you can sign up without paying. However, we do offer a 30-day money back guarantee.

We’re confident that you’ll love our Website Hosting and Reseller Hosting services. If you’re not, we’ll refund your purchase no questions asked!

All of our Dedicated Server hosting customers can purchase KVMoIP for their servers. We charge £10.00 per month to enable KVMoIP on your server.

KVM is an abbreviation of Keyboard, Video and Mouse. KVMoIP allows you or your IT admins to remotely manage your dedicated server when your usual access such as SSH or VNC isn’t working. The server needs to be powered on for this to work.

There’s a good chance our’s isn’t the first website you’ve been on to look for a great website hosting service. You may have also found cheaper hosting offering more (possibly “unlimited“) disk space and bandwidth.

We admit we’re not the cheapest hosting provider around. But we’re not the most expensive either. Sure, 200GB of disk space and unlimited bandwidth for £1.00 per month sounds like a fantastic deal. But is it really? There’s a good chance you’d be hosting your website on a server with hundreds of other people and using hardware that’s on its last legs!

We care about our customers so we make sure our hosting prices are sensible and reasonable. We’re able to provide superfast servers with premium hardware without needing to overcrowd them in order to make a profit.

If you’re ready to make the switch to a better hosting provider, check out our website hosting plans. We offer Free Domain Registration, Free SSL Certificates and we’ll even migrate your website to our servers for you!

ALG Websites office hours are as follows:

Monday 9:00 am–4:00 pm
Tuesday 9:00 am–4:00 pm
Wednesday 9:00 am–4:00 pm
Thursday 9:00 am–4:00 pm
Friday 9:00 am–4:00 pm
Saturday Closed
Sunday Closed

These times apply to our Website Design and Website Development customers. Our Website Hosting staff can access our support system from mobile devices and do often respond to tickets outside business hours (including weekends) should customers have any issues requiring technical support.

Our usual office hours differ during Christmas and New Year. Please check our Christmas Support Hours 2017 post.

Yes! Once your design or development project is complete and has been paid for in full we will transfer 100% of the copyright over to you!

All of the websites we build are designed to and do score very highly on tools such as Google PageSpeed and WooRank. However, at the moment, we do not provide SEO services such as Link Building and Copywriting.

At this moment in time, we do not offer VPS hosting services. However, this is a highly popular service which we are considering launching in the future (we do not have a planned launch date).

In the meantime, check out our cPanel Website Hosting and Reseller Hosting services with a free domain name included!

Make sure you follow us on Facebook and Twitter for the latest announcements.

Of course you can, our services aren’t limited to residents of the UK! All of our services are charged in GBP but we offer payment methods such as PayPal which allow you to use your local currency.

We have a dedicated section of our website for job postings. Please visit our Jobs page to view and apply for any openings.

Make sure to follow us on Facebook and Twitter as we’ll advertise them here too!

We launched ALG Websites in 2015, but our team have been working in the world of design and development long before this.

Our Development team have a combined experience of over 36 years. Our Design team have a combined experience of over 27 years.

As of 2017, this is a combined experience of 63 years!

Of course! Almost all of our work is posted in our portfolio. Unfortunately – due to non-disclosure agreements – some projects cannot be displayed.

We understand that people are cautious when it comes to reading reviews of a company on its own website. You can find reviews about us from our previous design, development and hosting clients on other websites, independent of us. Here are some of the websites where our clients have left their reviews:

Sometimes people review us on other websites that we don’t know of! If you find a website not listed here, let us know and we will add it to the list.

We get a lot of questions about whether we offer unlimited web hosting. The answer is no; we don’t offer unlimited hosting because we care about our customers’ websites and the servers they run on. It is also simply impossible to offer unlimited disk storage!

Unlike the companies who offer this, we never oversell and overcrowd our servers with hundreds of accounts. We also limit the number of accounts per server to make sure your website runs efficiently, loads in the blink of an eye and stays within our 99.9% uptime guarantee!

If you are hosting your website on a slow, overcrowded hosting server or are fed up with your current hosting provider, checkout our Website Hosting and Reseller Hosting plans. We even offer free website migration!

We do run an affiliate programme for our Website Hosting and domain registration services. However, we do not currently have one for our Website Design and Website Development services. Click to join our hosting affiliate programme.

Please read our blog post about exciting changes coming to our affiliate program.

** Update September 2017 ** We have finished the alpha testing of our new affiliate programme and are slowly rolling out beta access. Current affiliates will not be affected by the new system.

Unfortunately, we cannot give a fixed price for our website design or development services. This is because each project is unique and more/less time-consuming.

Please use this link to request a free no-obligation quote.

We accept a variety of payment methods:

  • Bank Transfer
  • Credit/Debit Card
  • PayPal
  • Cheque / Cash

Please note, we can only accept Bank Transfer & Cheque/Cash payments from customers within the UK.

Client Testimonials

What our happy clients say about us and our work!